Privacy Policy 33malaysia – Data Protection and Personal Information

Information We Collect

To provide platform services 33malaysia to operate safely and effectively, we need to collect certain types of information from our users. This information is categorised into several types:

Personally Identifiable Information

• Full Name — as shown on your official identification document.
• Date of Birth — to verify that you are aged 18 and above.
• Email Address — as the primary communication channel and for account verification.
• Phone Number — for identity verification and customer support.
• Mailing Address — if required for additional verification or delivery of physical prizes.

Financial Transaction Information

• Deposit and withdrawal history including amounts, dates, times and payment methods.
• Bank or e-wallet details registered for deposit and withdrawal purposes (we only store the necessary information and do not store full credit card numbers).
• History of bonuses, promotions and rewards received or used.

Technical and Usage Information

• IP Address — to determine general location and detect suspicious activity.
• Device and Browser Type — to optimise the user experience.
• Operating System — to ensure app compatibility.
• Gaming Activity Data — including game types played, betting amounts, wins, and time spent playing.
• Cookies and Tracking Technologies — to remember your settings and provide a personalised experience.

KYC (Know Your Customer) Documents

As part of our commitment to security and fraud prevention, we may request the following documents:

• A copy of your identity card (MyKad) or valid passport.
• Proof of address such as a utility bill or bank statement (not more than 3 months old).
• A selfie with your identity document or a provided verification code.

How We Use Your Information

33malaysia uses the information collected for various legitimate purposes that are essential to our platform's operation:

• Account Management — To create, maintain, and manage your user account, including identity verification and account recovery.
• Transaction Processing — To process deposits, withdrawals, and all other financial transactions securely and accurately.
• Legal Compliance — To comply with KYC requirements, anti-money laundering (AML) regulations, and other applicable industry rules.
• Fraud Prevention — To detect and prevent fraudulent activity, bonus abuse, or any behaviour that violates our Terms and Conditions.
• Communications — To send emails or notifications related to your account, transactions, exclusive promotions, and important platform updates.
• Service Improvement — To analyse usage data in order to improve the user experience, enhance platform features, and develop new products.
• Customer Support — To provide technical assistance and respond to your enquiries more effectively based on your account history.
• Targeted Marketing — To deliver relevant offers and promotions based on your preferences and playing behaviour (you may opt out of marketing communications at any time).

Sharing Information with Third Parties

33malaysia will not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited situations:

• Payment Service Providers — To process deposits and withdrawals, we share the necessary financial information with payment providers such as DuitNow, FPX, TnG, GrabPay, and Boost. All such providers are bound by strict confidentiality agreements.
• Game Software Providers — Certain game data may be shared with providers such as Pragmatic Play, PG Soft, and Evolution Gaming for game result verification and performance analytics purposes.
• KYC and AML Providers — To verify your identity and comply with legal requirements, we may use third-party services that specialise in document verification and background checks.
• Legal Obligations — We may disclose your information if required by law, court order, or a legitimate government authority.
• Protection of Our Rights — In the event of legal disputes or fraud investigations, we may share relevant information with legal counsel or investigating authorities.

All third parties we work with are required to protect your information to the same strict security standards we apply.

Data Security and Encryption

The security of your personal information is the highest priority for 33malaysia. We implement various technical and organizational security measures to protect your data:

• 256-bit SSL Encryption — All data transmitted between your browser and our servers is encrypted using the same SSL technology used by leading banking institutions.
• Secure Data Storage — Personal information is stored on servers protected by enterprise-grade firewalls, intrusion detection systems, and strict access controls.
• Two-Factor Authentication (2FA) — We encourage all users to enable 2FA for an additional layer of security. VIP accounts and accounts with high withdrawal limits may be required to use 2FA.
• Hashed Password — Your password is never stored in plain text. We use a one-way hashing algorithm that ensures even our own staff cannot view your password.
• Regular Security Audit — Our platform undergoes regular security audits and penetration testing by independent cybersecurity experts.
• Staff Training — All staff with access to personal data have completed data protection training and are bound by confidentiality agreements.
• Restricted Access Control — Only authorised personnel who require access to carry out their duties may access your personal information.

Cookies and Tracking Technologies

33malaysia uses cookies and similar tracking technologies to enhance your user experience and collect analytics data that helps us understand how the platform is used.

Types of Cookies We Use

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Your Privacy Rights and Controls

As a user 33malaysia, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right to Access — You have the right to request a copy of all personal information we hold about you. This request will be processed within 14 business days.
• Right to Rectification — If your personal information is inaccurate or incomplete, you may request that we correct it via your account settings or by contacting customer support.
• Right to Erasure — In certain circumstances, you may request that we delete your personal information ("right to be forgotten"). However, we may need to retain certain records to fulfil our legal obligations.
• Right to Restrict Processing — You may request that we restrict how we use your information in certain situations, such as while you are disputing the accuracy of that data.
• Right to Opt Out of Marketing — You may opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or by adjusting your account settings.
• Right to Data Portability — In certain circumstances, you may request that your personal data be transferred to another organisation in a structured, machine-readable format.
• Right to Lodge a Complaint — If you believe we have handled your personal information incorrectly, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact our support team via live chat or email. We may request identity verification before processing your request to ensure the security of your information.

Data Retention and Deletion

33malaysia will only retain your personal information for as long as necessary for the purposes stated in this Privacy Policy or as required by law.

• Active Account Data — Personal information for active accounts is retained for as long as the account remains open and in use.
• After Account Closure — When you close your account, we will retain certain records for a minimum period of 5 years to comply with legal requirements related to anti-money laundering, fraud prevention, and tax obligations.
• Transaction Data — Financial transaction history is retained for a minimum of 7 years in accordance with financial and tax regulatory requirements.
• Marketing Data — If you opt out of marketing communications, we will retain a record of your preference to ensure we do not send you marketing materials in the future.
• Automatic Deletion — Once the required retention period has expired, your personal information will be securely deleted or anonymised so that it can no longer be identified.

Child Protection

Platform 33malaysia is intended for adults aged 18 and above only. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected information from someone who is underage, we will take immediate steps to delete that information and close the associated account.

If you believe that someone under the age of 18 has provided us with personal information, please contact our support team immediately so we can take appropriate action.

Changes to the Privacy Policy

33malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform.

Any significant changes to this policy will be communicated to users via:

• In-account notifications while you are logged in.
• Email to your registered address.
• Announcements on the platform's home page.

The "Updated" date at the top of this document indicates when this policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.

Continued use of the platform after changes take effect means you accept the updated policy. If you disagree with the changes, you have the right to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can reach us via:

• Live Chat 24/7 — Direct access through the platform for immediate response.
• Email — [email protected] (response within 24 hours)
• Contact Us Form — Available in your account panel.

Our dedicated data protection team will handle all your enquiries professionally and in plain, easy-to-understand language.